Privacy Policy

At Xtra Edge, we are committed to safeguarding your privacy and ensuring your personal information is protected. This Privacy Policy outlines how we collect, use, and manage your personal information in compliance with New Zealand's Privacy Act 2020 and the Privacy Principles outlined in the act.

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1. Information We Collect

We collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address.

• Usage Data: Information about how you interact with our website and services, such as your IP address, browser type, pages visited, and time spent on pages.

• Transactional Information: Details about services purchased, payment information, and transaction history.

• Communication Records: Any communications or interactions with Xtra Edge, including emails, chat records, and support inquiries.

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide and manage our services, including processing transactions and managing your account.

• Communication: To send you updates, respond to inquiries, and communicate important information about your account and our services.

• Marketing and Promotions: With your consent, we may send promotional materials, newsletters, and special offers related to our services.

• Website Improvement: To analyze user behavior and improve the functionality and user experience of our website.

• Legal Compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.

3. How We Share Your Information

Xtra Edge does not sell your personal information to third parties. However, we may share your personal information with:

• Service Providers: Third-party vendors who assist us in delivering our services, such as payment processors, IT service providers, and marketing agencies. These service providers are bound by confidentiality agreements and are only allowed to use your information for the purposes specified.

• Legal Obligations: We may disclose your information if required by law or in response to legal requests, such as court orders or government investigations.

4. Data Security

We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use secure encryption technologies and regularly review our security practices to ensure your data is protected.

5. Your Rights

Under New Zealand's Privacy Act 2020, you have the right to:

• Access Your Information: Request access to the personal information we hold about you.

• Correct Your Information: Request correction of any inaccurate or outdated information.

• Withdraw Consent: Withdraw your consent to receive marketing communications at any time.

• Delete Information: Request the deletion of your personal information, subject to certain exceptions under the law.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

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6. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once your information is no longer needed, we will securely delete or anonymize it.

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7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control your cookie preferences through your browser settings. However, disabling cookies may impact the functionality of our website.

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8. International Data Transfers

If we transfer your personal information outside of New Zealand, we will ensure that the recipient country has adequate data protection laws or implement appropriate safeguards to protect your privacy, as required by the Privacy Act 2020.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us.